We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
In case you are unsatisfied with the product received, we request you to write to us at firstname.lastname@example.org and we shall revert back to you at the earliest.
To maintain strict hygiene of our products, we do not accept returns on used products. However, we do accept returns on products with following criteria:
Please note that we do not accept return of any product(s) which is not purchased from www.midascareonline.com. We do not take any responsibility of any such product(s) sent to us.
Damage Of External Packaging
On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raise a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company.
In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will cancel the order.
In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account.
Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered
a) Return via midascareonline.com:
In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, with its original packaging along with original tags and invoice for refund, within 3 days from the date of delivery.
In such an event, kindly retain all packaging materials and contact us immediately at email@example.com. Our Team will give you instructions on how to handle this scenario. We will help you with the refund of your money and give you confirmation to proceed for the refund process.
DO NOT return any product, before receiving confirmation from our team for the same. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
Once Quality Check Team has received the returned goods, the team shall examine the returned products for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Quality Check Team that the refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. We shall send you an email and / or SMS regarding return acceptance or return rejection.
In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.
b) Return through Self-Shipment:
We provide Reverse pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Ambitech Pharma (Official E Commerce Partner) by courier. You need to send the return at below mentioned address:
Govind Mini Market, 1st Floor, Samarth Nagar
Navi Sanghvi Pune
Once Quality Check team has received the returned goods, the team shall examine the returned products for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Quality Assurance Team that the refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.
Post receipt of the returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario your return issue will be closed within 7 to 10 days of our receiving of the return package from you.
Except for the events as explicitly stated in this Policy, you will not be entitled for any cash refunds as per our policy. Return will only be made in form of credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be final and binding.
We may provide Refunds in the event of:
(i) Cancellation by Customer on midascareonline.com (Midascare Pharmaceuticals Pvt. Ltd.), prior to the shipment of the products ordered / purchased;
(ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.
The refund in above scenarios will be as per the manner set out hereunder:-
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
b) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated here under.
The Customer should take note of the following:
Customers are requested to read all the details and disclaimer on product page before placing the order.